Question 1

How do I track my order?

Accepted Answer

Go to My Orders and click on the order you want to track.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery takes 3-7 business days.

Question 3

What payment methods do you accept?

Accepted Answer

We accept GCash, credit/debit cards, bank transfers, and COD.

Question 4

How do I return an item?

Accepted Answer

Go to My Orders, select the item, and tap 'Request Return' within 7 days.

Question 5

How long do refunds take?

Accepted Answer

Refunds are processed within 3-5 business days.

Question 6

How do ZavCoins work?

Accepted Answer

You earn ZavCoins on every purchase. 1 coin = ₱1 discount.

Question 7

Are all products authentic?

Accepted Answer

Yes. We verify all vendors and their products.

Question 8

Is my payment information secure?

Accepted Answer

All payments are processed through PayMongo, PCI-DSS compliant.

How can we help?

Orders & Shipping

Payment

Returns & Refunds

Account

Products & Vendors

Security & Privacy

How can we help?

Orders & Shipping

How do I track my order?

How long does delivery take?

Can I change my delivery address?

Do you deliver nationwide?

Payment

What payment methods do you accept?

Is Cash on Delivery available?

Why was my payment declined?

When will I be charged?

Returns & Refunds

How do I return an item?

How long do refunds take?

Can I exchange instead of return?

What items can't be returned?

Account

How do I create an account?

How do I reset my password?

How do ZavCoins work?

Products & Vendors

Are all products authentic?

How do I contact a vendor?

Can I buy from multiple vendors?

Security & Privacy

Is my payment information secure?

How is my personal data used?