Shopper guide
Returns & Refunds
Request a return within 7 days of delivery, straight from your order.
7-day window
Counted from the day your order is delivered.
Photo proof
Needed for damaged, wrong or missing items.
Pick your items
Return only the items and quantities you choose.
Track each step
Follow your return on the order page.
How it works
Open your order
Choose items, a reason and photos.
- 1
Requested
Shown on your order page.
- 2
Approved
Shown on your order page.
- 3
Shipped back
Shown on your order page.
- 4
Received
Shown on your order page.
- 5
Refunded
Shown on your order page.
Reasons that need photos
Item not as describedWrong item receivedDamaged or defectiveMissing parts or accessories
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Need help with a return?
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